Service Industry Software Solutions

Q: What is Field Service Management?

Field service management involves coordinating field operations such as dispatching technicians, managing work orders, and tracking service performance. It improves service delivery and customer satisfaction.

Q: What is Service Lifecycle Management (SLM)?

SLM manages the end-to-end service journey for a product or asset---from customer support and service requests to planning, execution, spare parts, warranties and recalls---to maximize uptime, extend asset life and grow profitable service revenue.

Q: What is AI in Field Service Management?

AI in field service management uses machine learning and automation to optimize scheduling, predict service needs, and assist technicians in real time. It improves efficiency, reduces downtime, and enhances customer satisfaction.

Q: What is Service Management Software?

Service management software brings together the people, processes and tools needed to plan, deliver and improve service—from contact center and customer engagement to field service, scheduling, and parts & repair—so organizations can deliver faster, more reliable outcomes at every moment of service.

Service providers need efficient operations and exceptional customer experiences to drive growth. IFS Cloud integrates field service management, asset management, and ERP optimizing service delivery, boosting satisfaction, and enabling continuous improvement for sustainable business expansion

Solving the Service Provider Challenges

Streamlining Service Operations

Driving Revenue Growth

Services

Driving Innovation For Service Industry

Managed Services
IFS provides software solutions for managed service providers, enabling them to deliver efficient and effective services to their clients.
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Property and Facilities Services
IFS software supports property and facilities in managing their operations, including maintenance, repairs, and asset management.
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Retail Aftermarket Services
IFS solutions cater to retail aftermarket service providers, helping them manage their service operations, including warranty management and reverse logistics.
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Testing Inspection Certification
IFS software is used in the testing, inspection, and certification industry to manage complex service operations and ensure regulatory compliance.
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Transportation and Logistics
IFS solutions support transportation and logistics providers in managing their operations, including fleet management and maintenance.
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Healthcare
IFS software is utilized in the healthcare industry to manage complex service operations, including equipment maintenance and asset management.
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Products Tailored for the Service Industry

Field Service Management (FSM)
Optimize field service operations with real-time precision, increase customer satisfaction, and drive business growth with integrated Field Service Management software that streamlines planning, execution, and customer engagement.
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Enterprise Service Management (ESM)
Unify internal services across functions like HR, Facilities, and Finance with Enterprise Service Management (ESM) capabilities, standardizing workflows and sharing data to boost productivity and employee experience.
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Mobile Workforce Management (MWM)
Manage mobile workforces effectively with IFS Cloud, streamlining tasks, improving planning and scheduling, and enhancing technician productivity.
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Contractor Management
Simplify contractor management with IFS Cloud Service Management, improving coordination, financial control, and service delivery.
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Services to Maximize Success for Service Providers

IFS Success
Maximize the value of your IFS investment with tailored success plans and proactive guidance, ensuring long-term strategic goals and operational excellence in the service industry.
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IFS Cloud Services
Leverage the power of IFS Cloud Services to streamline your service operations, enhance customer satisfaction, and reduce costs with a scalable and secure cloud infrastructure.
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IFS Consulting Services
IFS Consulting Services provides expert guidance to help service organizations implement and optimize IFS solutions, ensuring successful adoption and long-term value realization.
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IFS Support Services
IFS Support Services offers comprehensive support to ensure the continued success of your IFS solution, with proactive monitoring, timely issue resolution, and expert technical support.
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Service Provider Success Metrics That Matter

%
faster time to market
%
reduction in operational costs
%
increase in customer satisfaction
%
improvement in field service efficiency

Trusted by Service Provider Leaders

Forrester
The Total Economic Impact™ Of IFS Solutions Deployed In The Cloud
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IDC MarketScape
Worldwide Field Service Management Applications 2023-2024 Vendor Assessment
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IDC MarketScape
Worldwide Remanufacturing Management Software 2024 Vendor Assessment
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